Frequently Asked Questions

What is IPSTAR?
The IPSTAR broadband satellite is one of the world’s largest and most advanced commercial satellites ever launched into orbit, and is designed for two-way high speed communications over an Internet Protocol platform. IPSTAR is the first hybrid Ku-/Ka-band satellite of its kind, providing the largest Ku-band coverage from a single satellite. The broadband satellite’s integrated space-ground system enables cost-effective broadband connectivity and solutions for government and business sectors, as well as for the telecom and broadcasting industries. IPSTAR provides nationwide coverage and can connect up to 2 million broadband users or 20-30 million mobile subscribers. With 80,000 users in Australia and New Zealand alone and growing, IPSTAR is the largest VSAT network operator in both countries

What is the service coverage area of IPSTAR?
IPSTAR currently provides full nationwide broadband satellite services in 12 countries in Asia-Pacific: Australia, Cambodia, China, Indonesia, Japan, Malaysia, Myanmar, New Zealand, Philippines, South Korea, Thailand and Vietnam.

How much does the service cost?
We sell bandwidth and user terminals on a wholesale basis. Pricing depends on market conditions and, therefore, varies from market to market. In Australia, for example, our local service providers sell broadband packages to residential and SME users starting at AUD 29.95/month, making IPSTAR satellite broadband competitive with DSL service.

What speeds does IPSTAR offer?
IPSTAR provides download speeds of up to 4 Mbps and upload speeds of up to 2 Mbps for consumer market services and for residential and small business users. IPSTAR can provide even higher speeds for vertical market applications, such as 3G mobile network backhaul.

How reliable is IPSTAR broadband service?
Nearly a quarter of a million customers in Asia-Pacific are using IPSTAR satellite broadband service. Unlike most other satellite-enabled Internet service, IPSTAR has advantages under severe weather conditions, with minimum outages and downtime.

Where can I purchase IPSTAR service?
IPSTAR high speed Internet for home and small business users is distributed through an extensive network of authorized and certified service providers in 14 countries in Asia-Pacific. Please contact one of our local service providers in your territory. If you are a corporate or government user, telecom service provider or broadcaster interested in IPSTAR Broadband Solutions, please contact us directly by submitting the web form.

I am interested to become an IPSTAR distributor/reseller. Do you have a reseller program?
We sell bandwidth and user terminals on a wholesale basis, and license distribution to national service providers. If you are interested in becoming a reseller, please contact us directly by submitting the web form.